ExcellentPhoto: Shipping & Returns
Return & Store Policy
Excellent Photo Video wants you to be completely satisfied with your purchase. If, for any reason, you wish to return or exchange an item, we will gladly do so, within the time frame and conditions mentioned below. This is part of Excellent Photo Video's satisfaction guarantee.
RETURN PERIOD | You may request a return within 15 days of receipt.
RETURN AUTHORIZATION | A return authorization is required for any online purchase. See the link bellow. Once your return has been approved, you have 10 days to ship / return the item back to us.
You will be in charge of sending back the unit, including shipping and any charges that may be attached to it. If the item is defective, shipping will be covered by Excellent Photo. If upon testing the item is not confirmed defective, you will be charged back for the return shipping.
ITEM CONDITION AND EXCEPTIONS | All Items must be returned in their original packaging with all parts and document included, unsused, in original brand-new condition, without any signs of use or damage. You may be charged a restocking fee if items have been turned on. Items with torn packaging cannot be returned.
All returns will be subject to inspection (condition, serial number, etc.) If the return does not meet the Return Policy requirements, the item may be returned to you, or a restocking fee can be applied to the refund.
The following categories cannot be returned unless unused and sealed. If sealed, you may receive a store credit, at the clerk's discretion.
- All DJI products
- All Thypoch products
- All Flash & continuous light products (Godox, Aprture, Westcott, etc)
- Gift card
- Software
- Memory card or external memory
- Film
- Paper & chemistry
- Battery
- Light bulb
- Paper
- Ink cartridge
- Printer
- Photo album
- Kosher devices
- Headsets & earphones, MP3 Players
- Microphone
- Special orders and "open box" items
High-end products are final sales (RED, HASSELBLAD, FUJIFILM GFX, DZOFILM, SIGMA CINE, SONY CINE, CANON CINEMA, CINEMA LENSES ALL BRANDS, SACHTLER, MILLER, AVENGER)
Clearance items are eligible for a store credit only.
START A RETURN |
1. Log in to your account by visiting https://account.excellentphoto.ca.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".
IN STORE RETURNS | Once you have your return authorization, you may drop your return at the store. The store will not process any refunds. Your return will be brought to the online department for processing.
REFUND METHOD | Refunds will be issued to the order's original payment method. Refunds to expired or canceled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card.
Shipping
We offer free shipping across Canada on orders over $99*
- We offer Standard and Express Shipping Options on all standard weight items.
- Shipping charges for your order will be calculated and displayed at checkout.
- We ship with Canada Posts, FedEx or Purolator
- Shipping is non-refundable if you return your order.
* Heavy items are not included in this offer and will show a shipping fee in your cart. Exceptions may apply to remote locations.
Please note that refused deliveries and unclaimed packages may be charged to the customer, unless the reason for the refused delivery is that the package was damaged in transit.
At Excellent Photo, our shipping policy for electronics is designed to offer fast, secure, and reliable electronics order delivery across Canada. We provide multiple shipping options for cameras, drones, and video gear, ensuring safe shipping across Canada photo gear with real-time order tracking photo gear. Our Canada electronics shipping policy guarantees transparent delivery time for electronics and trusted carriers.
Returns Policy for Photo Equipment and Electronics
Our returns policy for photo equipment and electronics is customer-friendly and straightforward. The photography gear return policy allows customers to initiate returns within 15 days of delivery. Products must meet the return eligibility photo products standards, including original packaging and accessories.
Learn about our electronics delivery policy Canada — fast, reliable shipping with secure handling and tracking for all your tech orders!
Camera Shipping and Return Policy
The camera shipping and return policy covers every step from purchase to refund. Our return process for camera gear is simple:- Log into your account
- Select the order with the item to return
- Choose the reason and add notes
- Submit the return request for approval
After authorization, you have 10 days to return the item. Our camera return and refund process is quick and secure, ensuring your satisfaction. Easy returns from Canada electronics — hassle-free process, clear policies, and quick refunds to keep your shopping experience worry-free!
Drone Shipping Canada and Video Gear Delivery Policy
We offer specialized drone shipping Canada services with trusted carriers. Our video gear delivery policy guarantees your equipment arrives safely and on time, with options for standard and express delivery.
Explore our exchange policy for photography items — simple, fast, and customer-friendly swaps to ensure you get the perfect gear every time!
Excellent Photo Shipping and Return Policy
Excellent Photo shipping services include Canada Post, FedEx, and Purolator, covering all provinces. We provide free shipping photography equipment on eligible orders to make your shopping experience hassle-free.
Our Excellent Photo return policy includes a detailed refund policy for tech gadgets ensuring fast reimbursement via your original payment method. Please note, our refund and return shipping policy excludes shipping fees, and some high-value items may qualify for store credit only.
Photo Gear Return Terms and Restocking Fee
If the returned electronics are damaged or used, a restocking fee electronics return applies after inspection. Our damaged item return policy protects customers in case of defects, ensuring you can return faulty products without extra cost.
Learn how to return electronics Canada with our easy, step-by-step process — hassle-free returns and full customer support guaranteed!
Customer Support for Returns
Our dedicated customer support for returns team is ready to assist with any questions regarding shipping and returns, including shipping and return process, online store shipping and returns, and shipping and return info. Contact us for support on your return requests or inquiries about Excellent Photo shipping times and Excellent Photo return instructions.
Our refund terms for electronics ensure hassle-free returns, clear policies, and quick processing to keep you satisfied and confident.
Why Choose Excellent Photo for Your Electronics and Photo Gear?
“I returned a camera that didn’t meet my needs. The process was simple, customer support was helpful, and my refund was processed quickly. Highly recommended!” — Sarah M., Vancouver
With over 10 years of experience, Excellent Photo is a trusted leader in photo and electronics shipping across Canada.