Return & Store Policy
Thank you for shopping on ExcellentPhoto.ca ! We hope that you'll be delighted with your purchase.
In the event that you're not satisfied with your item(s), you may return your order within 15 days of receipt.
Please note that clearance items are eligible for a store credit only. Refunds can only be sent back to the original payment method used in a charge. You can’t send a refund to a different destination, such as another card or bank account. Refunds to expired or canceled cards are handled by the customer’s card issuer and, in most cases, credited to the customer’s replacement card. In the event that no replacement card exists - customer will be issued a Gift card.
Once your return has been approved, you have 10 days to ship / return the item back to us.
You will be in charge of sending back the unit, including shipping and any charges that may be attached to it. If the item is defective, shipping will be covered by Excellent Photo. Please make sure to include a copy of your invoice in the shipping box.
All Items must be returned in their original packaging with all parts and document included, in original brand-new condition, without any signs of use or visible damage. Items with torn packaging that can not be resealed cannot be returned.
All returns will be subject to inspection (condition, serial number, etc.) If the return does not meet the Return Policy requirements, the item may be returned to you, or a restocking fee can be applied to the refund.
The following categories cannot be returned unless unused and sealed:
- DJI products
- Gift card
- Open Software
- Memory card
- Light bulbs
- Ink cartridges
- Open printers
- Photo album
- In-ear earbuds
Special orders and "open box" items cannot be retuned.
Please note that refused deliveries may be charged to the customer, unless the reason for the refused delivery is that the package was damaged in transit.
To start a return, please click the link below and follow the instructions :
We offer free shipping across Canada on orders over $99*
- We offer Standard and Express Shipping Options on all standard weight items.
- Shipping charges for your order will be calculated and displayed at checkout.
- We ship with Canada Posts, FedEx or Purolator
- Shipping is non-refundable if you return your order.
* Heavy items are not included in this offer and will show a shipping fee in your cart.