Shipping & Returns
We want you to be completely happy with your purchase. If something isn't right, you can return or exchange it within the time frame and conditions below.
Shipping
- Free shipping across Canada on orders over $99. Heavy items are not included and show a shipping fee in your cart. Remote locations may be an exception.
- Standard and Express shipping are available on all standard-weight items. The cost is calculated at checkout.
- We ship with Canada Post, UPS, FedEx and Purolator.
- Shipping charges are not refunded when you return an order.
- Refused, unclaimed and return-to-sender packages may be charged to you, unless the package was damaged in transit.
Returns
Return period
You can request a return within 15 days of receiving your order. Once your return is approved, you have 10 days to send the item back.
How to start a return
- Sign in at account.excellentphoto.ca.
- Choose the order.
- Select the item(s) you want to return.
- Pick a return reason and add a note for us.
- Click Submit request.
A return authorization is required for every online purchase.
Returning in store
With your return authorization, you can drop the item off at the store. The store doesn't issue refunds; your return goes to our online department for processing.
Return shipping
- Return shipping and any related charges are paid by you.
- If the item is defective, we cover return shipping. If our testing doesn't confirm a defect, the return shipping is charged to you.
- DJI orders shipped to the USA: return shipping for warranty claims is at your expense.
Condition of returned items
Items must be unused, in like-new condition, in their original packaging with all parts and documents. Items with torn packaging can't be returned. A restocking fee may apply if an item has been turned on. Every return is inspected (condition, serial number, etc.). If it doesn't meet these conditions, we may send it back to you or apply a restocking fee to the refund.
Items with special return conditions
Returnable only if unused and still sealed. If sealed, you may receive a store credit, at our discretion:
- All DJI products and all Thypoch products
- Flash and continuous lighting (Godox, Aputure, Westcott, etc.)
- Gift cards, software, memory cards and external storage
- Film, paper and chemistry, ink cartridges, printers, photo albums
- Batteries and light bulbs
- Kosher devices
- Headsets, earphones, MP3 players and microphones
- Special orders and open-box items
Final sale, not returnable: high-end products, including RED, Hasselblad, Fujifilm GFX, DZOFilm, Sigma Cine, Sony Cine, Canon Cinema, cinema lenses of all brands, Sachtler, Miller, Avenger and Blackmagic.
Clearance items: store credit only.
Refunds
Refunds go back to the original payment method. If that card has expired or been cancelled, your card issuer handles the refund, usually by crediting your replacement card.
Questions
How long do I have to return a camera?
Request the return within 15 days of delivery, then send it back within 10 days of approval.
Do you ship drones and video gear everywhere in Canada?
Yes, to every province and territory, with tracking on every order.
What if my item arrives damaged or defective?
Start a return and tell us what's wrong. We cover return shipping for defective items.
Contact us
Questions about an order, shipping or a return? Contact us and we'll be glad to help.